Refund policy

DREAMDHARA • SUPPORT

Return & Refund Policy

We want you to feel confident in every purchase. Please review the details below for returns, exchanges, and refunds.

Last updated: January 2026 Applies to: All Dreamdhara orders

Return Window

Returns accepted within 7–14 days of delivery.

Condition

Items must be unused, with tags attached, and in original packaging.

Refund Timing

Refunds processed within 5–10 business days after inspection approval.

Exchanges

Size exchange subject to stock availability. If unavailable, refund/store credit.

On this page

Return Eligibility

We accept returns within 7–14 days of delivery. To be eligible, items must be:

  • Unused, unworn, and unwashed
  • With all original tags intact
  • In original packaging (where applicable)
  • Free from perfume, stains, or damage after delivery
Tip: Please try garments carefully to avoid makeup/perfume transfer.

Non-Returnable Items

Some items are not eligible for return/refund, including:

  • Final sale / clearance items (if marked “Final Sale”)
  • Gift cards
  • Items showing signs of wear, perfume, stains, or altered/washed items
  • Non-returnable intimates/accessories (if applicable)

How to Start a Return

  1. 1

    Send your request

    Email us with your order number and item(s) you want to return.

  2. 2

    Approval & instructions

    We’ll confirm eligibility and share return instructions (pickup if available).

  3. 3

    Pack securely

    Repack with tags and original packaging. Add invoice/packing slip if available.

  4. 4

    Quality check & resolution

    After inspection, we’ll process refund/exchange/store credit as applicable.

Need help choosing a size?

Share your measurements and we’ll guide you to the best fit.

Contact Support

Refunds

  • Refunds to original payment method (unless store credit chosen)
  • Processing time: 5–10 business days after approval
  • Shipping charges are typically non-refundable unless our error

Exchanges

Exchanges for size/same style subject to stock availability.

Return Shipping

  • If pickup is available, we’ll share details after approval
  • If self-ship, use trackable courier and share tracking
  • Return shipping may apply unless our error

Damaged / Wrong Item Received

Contact us within 48 hours with photos/videos and order number.

Contact

Support email

your-support-email@example.com

Support hours

Mon–Sat, 10:00 AM – 6:00 PM (IST)

Return address

[Your return address here]