DREAMDHARA • SUPPORT

Shipping Policy

Every order is packed with care. Below you’ll find shipping timelines, costs, tracking details, and important delivery information.

Last updated: January 2026 Applies to: All Dreamdhara orders

Processing Time

Orders are processed within 1–3 business days (excluding holidays).

Delivery Time

Standard delivery: 3–7 business days (location dependent).

Tracking

Tracking is shared by email/SMS once your order is dispatched.

Support

For help, contact your support email with your order number.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.

  • You’ll receive an order confirmation email once the order is placed.
  • You’ll receive a shipping confirmation with tracking once the order is dispatched.
Note: During new launches, sales, or peak periods, processing may take slightly longer.

Shipping Rates

Shipping charges are calculated at checkout based on your location, order value, and selected shipping method.

Region Method Estimated Time Cost
Domestic Standard 3–7 business days Calculated at checkout
Domestic Express 1–3 business days Calculated at checkout
International Standard 7–15 business days Calculated at checkout

If your store offers free shipping (for example, above a certain cart value), it will automatically apply at checkout.

Estimated Delivery

Delivery times are estimates and start from the dispatch date, not the order date. Actual delivery may vary due to courier performance, remote locations, weather, or peak volume.

  • Standard: 3–7 business days (domestic)
  • Express: 1–3 business days (domestic)
  • International: 7–15 business days (depending on customs)

Tracking Your Order

Once your order ships, we’ll email/SMS your tracking number and courier details (if available). Tracking may take up to 24 hours to update after dispatch.

Need help with tracking?

Email us your order number and we’ll assist you quickly.

Contact Support

Address & Delivery Details

Please ensure your shipping address, phone number, and email are accurate at checkout. Dreamdhara is not responsible for delivery issues caused by incorrect or incomplete addresses.

  • If your address needs a change after ordering, contact us immediately.
  • Address updates may not be possible once the parcel is dispatched.
  • Couriers may require OTP/signature depending on location and service.

Delays

Occasionally shipments may be delayed due to circumstances beyond our control such as:

  • High order volume during sales/holidays
  • Courier disruptions or strikes
  • Weather conditions
  • Customs clearance (for international orders)
Important: If your tracking hasn’t updated for 3–5 business days, contact us and we’ll investigate with the courier.

International Shipping

International shipping may be available depending on your location. Customs duties, taxes, or import fees (if applicable) are the customer’s responsibility and are not included unless explicitly stated at checkout.

Lost / Stolen / Damaged Packages

If your package arrives damaged or you suspect it has been lost, contact us within 48 hours of delivery (or the last tracking update) with:

  • Your order number
  • Photos/videos of the outer packaging and product (for damage claims)
  • Tracking details

We’ll work with the courier to resolve the issue and offer a replacement or refund where eligible.

Contact

Support email

your-support-email@example.com

Support hours

Mon–Sat, 10:00 AM – 6:00 PM (IST)

Dispatch location

[Your city/state/country]